The ongoing division of work has resulted in a narrowing of tasks into smaller and smaller pieces that can be sent outside the organisation and, in many instances, around the globe.
Not surprisingly, this trend is shifting the boundaries of companies and organizations. Though experience and productivity improvement may be seen as key benefits of this trend.
One dimension along which a unit can vary – a dimension with particular relevance in outsourcing – is the end customer to whom it is delivered. The performance benefits of such customer experience must be carefully looked after. Why is customer experience be an important determinant of learning in service contexts? Due to the interdependent nature of services, the customer and outsourced provider must interact to “co-produce” service output.
By repeatedly interacting with a customer, an individual may learn her standard operating procedures, improve her communication and mutual adaptation with the customer, and learn or transfer new knowledge from the customer. In addition to examining customer learning at the individual level, it is necessary to remember that learning can occur at the level of either the individual or organisation.
The issue of outsourcing has forced its way into public consciousness as companies continue to move more and more functions overseas in order to capture costs. Virtual assistant outsourcing is becoming increasingly common. Having made the decision to outsource, the enterprise must manage and ensure that outsourcing teams deliver true value and high quality applications.
Another critical element to consider while outsourcing is whether there is real business value being generated and not cost savings alone. In my experience, putting into place an effective lifecycle management strategy will greatly assist with the business challenges associated with offshore business development today by providing collaboration, communication and visibility throughout development.
There are three main requirements for successful outsourced application development – the first is visibility into the software development lifecycle, the second is task delegation structures that encourage value-add communication, and lastly constant monitoring of pre-determined metrics that enable a project manager to test and audit the work done.
To manage risk effectively CMM (Capability Maturity Model) is an important tool to determine an outsource company’s real relative capability.
To be successful a company, one must find the right outsourcing partner for them, this is where OfficeAnt Outsourcing comes in. We are 100% dedicated in delivering the best BPO service in Europe with our highly trained team of young managers and assistants.